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<title>Start With Why- Q5</title>
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<lastBuildDate>Thu, 4 Jun 2026 13:54:19 GMT</lastBuildDate>
<pubDate>Wed, 1 Jun 2016 15:42:55 GMT</pubDate>
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<title>Start With Why- Q5</title>
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<description><![CDATA[<span id="docs-internal-guid-ea2e034c-efdb-fe57-301e-f4eb2fba438c"><span style="color: rgb(0, 0, 0); background-color: transparent;">How does clarity and consistency play into this whole deal? Clarity for whom - employees or customers? How does this translate to higher education and residence life?</span></span><br>]]></description>
<pubDate>Fri, 27 May 2016 02:38:10 GMT</pubDate>
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<link>https://www.glacuho.org/forums/posts.aspx?topic=1276859</link>
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<description><![CDATA[The way Simon explains it the way he sees is best to go about building a business up is to focus on the employees first, then the customers, and finally the shareholders. When you build a system that supports what the employees need and creates a clear "why" they in turn are better, which trickles down to the customers, and ultimately results in the success of the company financially, thus making the stakeholders happy. If the employees can identify and speak on the why of the company each and every interaction can result in the customer understanding this as well. Higher education and residence life that means that all staff, but especially those with high student and parent contact, such as live-in and student staff, must have a connection with the why of the department they are in. Just as in the example of the airline in the book, when staff feel connected and that they are a part of something bigger their work can trickle down to the customers or, in our case, the students. I think the greatest challenge with this at my institution is getting the student staff to that point. ]]></description>
<pubDate>Tue, 31 May 2016 22:12:37 GMT</pubDate>
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<description><![CDATA[Clarity and consistency play a role into the culture of an organization and can create a strong team if used correctly (and in the right order) to express the why for the team. This translates to higher education in a few ways, the most important being a consistent message for students and families regarding the "why" of the institution. In the reading, it is mentioned that "when the why, how, and what are in balanced together,  authenticity is achieved and the buyer feels fulfilled. When they are out of balance, stress or uncertainty exists." I think of times that departments on campus become "silo-ed" and the stress and uncertainty that causes employees, students, and families. By keeping the "why" in focus and presenting a consistent and united message, we can alleviate a lot of challenges within campus systems for a variety of stakeholders.]]></description>
<pubDate>Wed, 1 Jun 2016 16:42:55 GMT</pubDate>
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