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2/10/2018 » 2/12/2018
2018 Winter Meeting

MLI: Mid-Level Institute
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About GLACUHO's Mid-Level Institute

Established in 2015, the Mid-Level Institute (MLI) is a two-day professional development seminar featuring a range of activities for professionals who are currently in mid-level roles and are considering a move to the next level and/or searching for opportunities to improve their skills in their current positions. Mid-level professionals who may be most interested should have several years of experience, usually supervise entry level staff, and are in roles equivalent to a coordinator and/or assistant director level.

Dates and Location

MLI will occur  June 4-5, 2017, in Indianapolis, Indiana. There is an anticipated $50.00  cost per person to attend MLI, which will include meals and housing.

Learning Outcomes

Participants engaged in MLI will:

  • Identify skills and perspectives needed for development and advancement in Housing;
  • Connect with faculty who are veteran professionals in residence life and related fields;
  • Discuss their own experiences as mid-level professionals in Housing;
  • Discuss lessons, successes and challenges learned in their roles;
  • Create a professional development plan; and
  • Evaluate their role as mid-level managers in their organizations.

At MLI, participants will attend sessions facilitated by faculty members who are veteran professionals in housing/residence life. The faculty will provide valuable, practical information about surviving and thriving at the next level.

Format and Activites

Activities during MLI are designed to allow time for informal interactions in addition to the scheduled sessions. To offer the appropriate mentoring environment, twelve participants will be accepted. Participants will be placed into small groups and assigned a faculty member who will provide individual advice, support and suggestions for future professional growth, involvements and activities.

Topics for MLI will vary from year-to-year depending on the expertise of the selected faculty members. However, in general, all topics are relevant to professionals at this point in their careers.

Featured MLI Topical Areas (Specific areas to be determined by faculty):

  • Career Progression
  • Facilities and Construction
  • Managing Fiscal Resources
  • Organization Culture
  • Human Resources/Supervision
  • Navigating Policies
  • Change Management

MLI Faculty for 2017

  • Sarah Waters, Director of Residence Life, Bowling Green State University (Finances)
  • Katie Bosio, Director of Residence Life, Kettering University (Occupancy Management) 
  • Robin Gagnow, Director of Residence Life, Student Conduct, & Commuter Services, Baldwin Wallace University (Working with Vendors)

Faculty Bios


Robin Gagnow is currently the Director of Residence Life/Student Conduct/Commuter Services at Baldwin Wallace University in Berea, Ohio. He began his career as a Resident Assistant at the University of Wisconsin-River Falls. He earned his Master’s in Higher Education Administration at Iowa State University. Since then, he has worked at Southern Illinois University-Carbondale, Slippery Rock University, Ithaca College, Ashland University, Kent State University, and for the past twelve years at Baldwin Wallace University.


Robin has served on the GLACUHO Board for a number of years and is currently a member of the Facilities and Operation Committee.  He has been a past Faculty Member for GLACUHO PDI and MLI. He also serves as a Financial Advisory Board (FAB) Committee member. In addition, he has been a member of the ACUHO-I Programming Board and currently is the 2015-17 ACUHO-I Sustainability Committee Chair. He has been involved with Northeastern Ohio Housing Officers (NEOHO) since 1994 and serving as the current President. In his spare time he enjoys bike rides, preparing for MS150 miler this summer, and hanging out with his rescue dog, Archie.


Sarah Waters has served as Director of Residence Life at Bowling Green State University since 2010. She previously worked professionally in housing and residence life at Ball State University, Minnesota State University-Mankato, and East Carolina University.   At BGSU, Sarah has been involved in over $130 million in capital improvements to the residence halls, including the opening of over 1700 new on-campus beds.  Sarah earned her M.S. in Higher Education and Student Affairs from Indiana University in Bloomington, and her B.A. in English and Secondary Education from Washington University in St. Louis.  Outside of work, Sarah enjoys keeping up with her three kids, tending her gardens, and working on home improvement projects. 

Sarah is on Twitter @sarah2os


Katie Bosio is the Director of Residence Life at Kettering University. Prior to her tenure in Flint, Michigan, Katie worked at Colorado Mesa University, Western Illinois University, and Adrian College. Her positions ranged from Resident Assistant, IACURH Assistant Director and Director, NACURH’s National Associate of Administration, GLACUHO committee member, and Conference Chair for the 2015 Annual GLACUHO Conference.

Katie’s time at Kettering has been spent providing a unique approach to educating those that serve the world’s finest engineers, scientists, and business leaders. She uses her strength of context to look back to understand the present. In assisting the Department of Student Life, Katie uses her side hobby of software appreciation to ensure that the University is well-prepared to meet with the needs of their students. Her creative thinking is not limited to her work-space. This beloved Auntie, is an avid quilter and cross-stitcher who enjoys traveling and spending time with her family in Pure Michigan and Colorful Colorado.

Katie’s Twitter handle is @kbosio


Application Process

  1. Applicants will submit an online application using the link below.
  2. The deadline to apply is Friday, March 31, at 11:59pm Central.
  3. The committee will contact applicants with the status of their applications by Friday, April 14.
  4. Selected applicants will be required to register for MLI in mid-May, including payment of the $50 registration fee. More information will be sent directly to applicants that have been accepted to participate in MLI.

Participant Application


(You must be logged in to your GLACUHO account in order to apply.)